Yes, we ship worldwide, with the exception of certain areas due to safety and security reasons. If you do not see your country as an option in check out, please contact us at firstname.lastname@example.org for more information.
Yes, you can have your order shipped to a different address. However if it is in a different state, or country, we may require additional identity verification at our discretion prior to processing and shipping your order. We will contact you if additional verification is needed.
Below are the Customs Department websites for the countries we commonly ship to. On the websites you should be able to find information about Customs policies, duties, taxes, restrictions, and any other related information.
If you can't find the information you are looking for, we advise you to contact them by phone or email. Most websites will have a "Contact" section containing contact information.
As a general rule of thumb, you will not have to pay any duties or taxes on most of the products in our store. They fall under the price threshold and are considered "low value imports" in almost all countries.
At the moment we accept payments by credit/debit card and concealed cash.
Concealed cash payments are accepted in $USD only, and mailing instructions will be provided after you submit your order. If you are unable to make/mail payment for any reason, you can contact us at email@example.com to cancel your order.
You have 7 days from the date of delivery to request a return for your order. If 7 days have passed, unfortunately we are unable to offer returns.
Items must be in new and resell-able condition and clothing must be unworn. We do not accept returns on worn clothing or cosplay items for safety reasons.
Buyer is responsible for return shipping costs unless the item was damaged in transit or there was a shipping error on our behalf (like shipping the wrong item or the wrong quantity). We may require photo proof of damaged shipments prior to authorizing a return/exchange.
If you have any questions about returns or exchanges, please contact us at firstname.lastname@example.org